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A Little About Us:
ImagineWorks, LLC (our parent company) was founded in 1998 by internet professionals who
have been working on the World Wide Web from the early 1990's. Our company focuses on
hosting for personal and business web sites. Our staff consists of highly professional and
dedicated individuals. We combine the latest technologies with our many years of experience,
taking into consideration the need for people to host personal web sites, without all the
extras needed for big business. However, we are flexible enough to meet requirements
of the large companies as well.
We offer top quality hosting service, 24 X 7 customer support, and flexible payment options.
Our servers are located in Boca Raton, Florida. Our servers are operational 24 hours a day, 7 days a week.
Please contact us with any and all questions, just e-mail our sales department.
We look forward to hearing from you!
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Our Facilities:
All of our servers are housed in our private secure data center located in Boca Raton, Florida.
We do not co-locate or resell anyone elses servers.
The facility that we are located in was originally the North American Headquarters for IBM.
It was here that the first IBM PC was developed. This facility is located in one of the largest
hurricane proof commercial sites in the US. It is built to withstand a direct hit from a category 5 hurricane.
Our data center features chilled water air conditioning units fed by a large water chilling plant, redundant utility
power feeds and a large 10MW generator farm. There is enough fuel on site to power the generators for 3 weeks with
service contracts in place for priority refueling. All of this equipment is tested on a regular basis to ensure
continued service and reliability.
All bandwidth is provided by redundant network connections to NTT/Verio. NTT/Verio is one of the largest Tier 1 network
providers in the world and their quality is considered second to none.
Click to View the NTT/Verio Tier 1 Network. We have redundant GigE fiber connections directly to NTT/Verio.
We are located within the same building as Verio's Boca Raton facility, so our fiber is connected directly to their
network backbone with no local loop. The Verio connections route directly to South Florida's triple redundant fiber SONET ring.
We are using a backbone with fiber paths from multiple vendors, ranging in speed
from OC-3c (155Mbps) to OC-12c (622Mbps) we currently can support up to 2 Gigabytes of simultaneous bandwidth per second,
and this can be increased exponentially as needed.
For security, we have a 24/7 security staff as well as a top of the line biometric security system. This facility also
has automatic fire detection/suppression systems that are carbon instead of water based.
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Our Privacy Policy:
We value your privacy here at SecureHost Online Services. Firstly, because we believe in the right and need
for privacy, and secondly because we dislike companies that abuse personal privacy just as much as you do.
We therefore make these promises to you:
1) Any information you give us remains with us and will not be sold, rented or in any way transferred to anyone outside our company.
2) We may *occasionally* email you with regards to your account or the hosting service we provide you. However, we promise not
to clutter your email account with ads or other non-relevant information. The information collected is used solely for billing,
account, and security purposes.
3) The only information that we collect from you is the information you provide on the sign up form.
If you have any questions, Comments, Etc... You can always email our privacy department.
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Terms & Conditions:
The following are our policies. We reserve the right to occasionally change or add to these policies.
If after reading this you have questions or comments, please contact our support department.
We reserve the right to immediately discontinue service to any customer for unacceptable use of our services
without liability, refund, or continuance of any prepaid service fees. We also reserve the right to use our
own judgment on what we feel is unacceptable. The following are some unacceptable uses and shall be cause
for the immediate termination of web services without notice to the customer:
1) Illegal Use Policy
Customers may only use our hosting services for lawful purposes.
Illegal activity includes, but is not limited to, unauthorized distribution or copying copyrighted software,
violation of US export or copyright restrictions, harassment, fraud, trafficking in obscene material,
drug dealing, and other illegal activities. We reserve the right to report illegal activities to regulatory,
administrative and/or governmental authorities. Any storage of illegal software will constitute
possible termination of services from our servers.
2) Net Abuse Policy
Mail-Bombing or Spamming- The sending of multiple messages without significant new content to the same user is not allowed.
Using a non-existing email return address on a commercial solicitation, subscribing someone else to a mailing list without
that person's permission, cross-posting articles to an excessive number of or to inappropriate newsgroups are all in
violation of certain State laws. Violating trademarks, copyrights or other intellectual property rights or
intentionally inflicting emotional distress, posting of private, defamatory, or scandalous information about a person
without their consent. In all instances, we reserve the right to determine what defines the term 'Net abuse'.
3) Electronic Mail
Our Services or Equipment may not be used to send unsolicited bulk or commercial messages. Our Services and Equipment may
not be used to collect responses from unsolicited e-mail sent from accounts on other Internet hosts or e-mail services
which violates this User Policy or the acceptable use policy of any other Internet service provider. Moreover, unsolicited
e-mail may not direct the recipient to any web site or other resource that uses our Services or Equipment. Forging,
altering or removing electronic mail headers is prohibited.
4) Canceling / Suspending
We provide web hosting and email services and reserve the right to suspend or cancel any client's access to any
portion or all of our services, when we deem that the account has been used in violation of these policies.
We reserve the right to refuse service and/or access to our servers to anyone for any or no reason.
5) Backups
The client is responsible for keeping a copy of their most current web site files backed up on their own system.
We are not responsible for any lost data, files, information or scripts.
6) Support
Free customer support is provided via email, through our support forum, live help, or trouble tickets system 24/7.
Prior to contacting support please check our help files, resources, FAQ's, Etc. There you will find answers to almost
any question that you might have. We do not include web site design, custom programming, scripting, or web site consulting
in our services.
7) Billing
For new accounts the first month of hosting is due in advance. Users will be billed prior to renewal time.
All cancellations must be sent to us by email to billing@securehostonline.com, or by submitting a trouble ticket prior to renewal.
Your service will be left on until your renewal date.
8) Setup Time
Please allow 2-3 business days for setup after we receive first month fees, and after domain transfer or registration
is completed. Remember that it will take that same amount of time for your domain to be re-directed to our registrar and
pointed to us anyway.
9) Hosting Fees
Our services are provided on a Monthly or Annual (12 month) *prepayment basis*. Full payment is required before
any hosting service is rendered, which includes monthly and annual prepayment renewals. The monthly or annual
prepayment is *non-refundable*. Prepayment is due the anniversary of every month following the month the account
was established, if the client chooses monthly prepayment. Prepayment is due each anniversary year (12 months),
if the client chooses the annual prepayment plan.
10) Transferring of Domain Names
If request it we will attempt to transfer your domain name for you, although no guarantees are made for the success
of the transfer. That responsibility is ultimately up to the domain owner. In the instances we do not have enough
information to make the change. i.e. passwords and user names or other registry information, we will contact you
as soon as possible to resolve the situation.
11) Payment Methods
Checks/Money Orders
Checks and money orders are to be made out to SecureHost Online Services. Print Domain Name and User ID on Check. Checks or money
orders are due within 14 days of the first notification. If payment is not received, the account may be canceled at the end of
the billing cycle.
Our mailing address is:
SecureHost Online Services
1220 Tangelo Terrace, Suite #12
Delray Beach, FL 33444
Payment must be received or services are not rendered and your domain will be shut down.
If a check is returned by the bank for any reason, there will be an additional processing fee of $20, for each occurrence.
12) Policy and Plan Changes
We reserve the right to revise prices and/or plans at any time. All existing clients shall receive ample notice.
All monetary transactions *MUST* occur in $US dollars.
We do not upgrade any existing customer to any new plans automatically. If you would like an upgrade please contact
our office by email and we will be happy to upgrade you free of charge!
13) Account Reactivation
If an account was canceled due to client request or billing issues and the client desires to reactivate the account,
a non-refundable reactivation fee may be required prior to account reactivation. Accounts are reactivated only after
all outstanding charges are paid, including hosting fees, additional features, and check processing fees. If an account
was canceled due to policy violation, we reserve the right not to reactivate the account.
14) Refund Policy
The monthly and annual prepayment for hosting is non-refundable. Once an order is received, payment must be in
full before any work will be done. If we terminate an account due to policy violation, there will be no refund.
Monthly fees associated with additional features are non-refundable. There are no refunds once a payment is made.
Unless it is for a policy violation, the service will (in most cases) continue until the end of the billing period.
15) Cancellation
We reserve the right to terminate service at any time. If an account is terminated there will be no refund.
In extreme situations we also reserve the right to delete the policy violating web site without notice.
Cancellation requests must be sent to us via email
or by submitting a Trouble Ticket. Only authorized persons can cancel an account. To cancel service, domain name -
user id and password must be sent by e-mail or trouble ticket to authenticate the cancellation of service. An account is not
considered "canceled" until you receive confirmation from us. If the client requests cancellation, their account
will be terminated in accordance with above conditions, unless they specifically state they wish the account to be
canceled at the end of the current billing cycle. Upon the anniversary date the service will not be renewed. Cancellation
requests should be emailed to billing@securehostonline.com with the domain name and user id of the account to be canceled
in the email message. Refund policies strictly apply to all accounts. There are no refunds for any reason. If an account
is canceled due to non-payment, we reserve the right to delete the web site contents without notice.
16) Indemnification
We wish to emphasize that by accepting our web hosting services, clients indemnify us for any violation of the client
and/or user of this policy, or of law, that results in loss to us or the bringing of any claim against us. This means
that if we are sued because of activities of the user that violate any law, or this policy, the user will pay any
damages awarded against us, plus costs and reasonable attorneys' fees. You further agree that ImagineWorks, LCC &
SecureHost Online Services and any other parties involved in creating, delivering and hosting web sites by or on behalf
of us have no liability for direct, indirect, incidental, punitive, or consequential damages with respect to the
information, services, content, or advertisements contained on or otherwise accessed through this web site. This web site
(excluding linked sites) is controlled by us from our offices within the State of Florida, United States of America.
It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws
that may differ from those of Florida, by accessing this web site both you and us agree that the statutes and laws of the
State of Florida, without regard to the conflicts of laws principles thereof, will apply to all matters relating to use
of this web site.
17) Disclaimer
We are not responsible for any damages incurred by any client's. We make no warranties or guarantees of any kind,
expressed or implied for services that we provide. Use of our web hosting and email service is at the client's sole risk.
Our services are provided on an "as is, as available" basis. We do not guarantee that our services will be uninterrupted
or error free. We will provide every effort to ensure that our services are available to as many Internet users as
possible with minimal service interruptions. Under no circumstance will we be liable for any claims resulting from the
use or inability to use our services - including, but not limited to, service interruptions, client errors, internet
connectivity problems, miscommunication, unauthorized access to our servers, InterNIC problems, DNS caching, internet
bandwidth congestion, power failures, vandalism, and natural disasters.
18) User Policies
a) Respect
Each customer is expected to use his/her account for the purpose of maintaining a web site only, with responsibility
and respect toward other Internet users. Common sense is the best guide as to what is right and wrong, and it's the
same guide we'll use when analyzing an event of questionable behavior.
b) Lawful purposes only
All customers must use their web hosting accounts for lawful purposes only. This means that you can not house or transmit
any kind of information that could be considered illegal by a government body.
c) Unauthorized use
No customer may use an account to: Try to break in to the account of another customer or user on the Internet.
To "hack" another account, computer or network at a local or remote location. Run scripts that can be damaging
to another account or computer system either local to our network or remote. Password cracking, port scanning,
or any other method used to find weaknesses on a local or remote computer system. Other events we might consider
to be harmful to a computer system or network.
d) Legal and acceptable content only
No customer may transmit data that we may consider illegal or immoral. This includes but is not limited to: Anything
we might consider pornographic, obscene or of adult content this includes banners, text, photos, cartoons,
renderings, etc. The final determination of what constitutes such material is made by us. Information that is damaging to an
individual, group or organization. This includes information promoting racism or hate crimes. MP3s or other formats containing
music that has not been authorized for public distribution. Game ROMS that can be considered damaging to a company, its sales
and/or brand. What is known as "warez" files. Software serial numbers, crackz, software for hacking, etc. Any other files not
mentioned above but considered illegal and/or unacceptable. Such determination is to be made by us.
e) Acceptable use of account
Customers may not run scripts or have CGIs that will consume an unacceptable amount of server resources (CPU and/or RAM),
as this affects the overall performance of a server, and thus affects other web sites that may be sharing that particular
webserver.
f) E-mail, spam and mailing lists
"Spam" is the act of sending mass unsolicited advertising (through any means, either email, USENET, ICQ, etc) to users
that have not requested it. We do NOT tolerate spam. The account of a customer found to be spamming will be terminated
immediately (even if the spam did not originate from our servers but it's about advertising a web site or service on
our servers). Email sent to other users should be respectful and considerate. If it is proven that email originating
from a client is affecting any other Internet user/organization in a negative way, then the client may have his/her
account terminated immediately. Mail bombing, subscribing a user to a mailing list without his/her authorization, the
posting of outrageous messages to generate response and/or cross posting to an excessive number of newsgroups to bring
traffic is forbidden. Mailing lists provided by web sites must all include instructions on how a receiver can unsubscribe
from the mailing list. Users with excessive usage of email will be monitored and might have their email restricted if the
user's usage of email is harmful to the server's performance.
g) Webspace usage
Contrary to popular belief, high quality webspace is not cheap. Yes, a 37GB hard drive might cost around $350 (as of January 2000),
but a 50GB RAID5 storage device costs over $3,500 (as of January 2000). Because of this, the usage of webspace by customers is
constantly monitored. Here are some guidelines for webspace usage: You should not store files on your account, unless the file
is part of your web site. You should not store personal files on your account. Webspace is not for personal backups! Please do
maintenance from time to time and delete files that are no longer used.
h) CPU/RAM usage
The CPU/RAM consumption of a web site may affect the performance of a server. This means that the implementation of CGIs on a
web site must be carefully monitored by the account's owner. Examples of what can cause high CPU/RAM usage are: CGIs that handle
too much data from text files, for example a message board. Perl scripts constantly executed consume a lot of server resources,
since the Perl interpreter must be launched each time the script is called. Please limit these if possible. Sites with traffic
in excess of 140,000 hits per day will consume plenty of CPU and RAM, since the webserver has to handle more. The webmasters of
such websites should consider a dedicated server. Contact us for more information on dedicated servers. If a script (and its
instances) is found to be consuming too much CPU power and/or RAM, and it is affecting the overall performance of a server,
we have the right to warn the account's owner. The warning will consist of a request to improve the performance of the script,
or to replace it by a more efficient one. If the account's user pays no attention to a warning (or several ones), we have the
right to delete the script and suspend the account until the user complies. If, after that, the user still pays no
attention to the warning and puts the script back we will delete the account. No refunds will be given and a clean up
fee may be charged.
i) Data loss policy
We are not responsible for any data loss and/or damages that can incur due to any events. This includes data loss caused
by the user, lack of caution by the user (i.e.: leaving your password written down where others can see it, log in, and
delete/steal your data), hardware/software/human error, or a server security breach. We are *very* strict about server
security, and it is something we monitor constantly every day. We are also very good at maintaining hardware in optimum
conditions thanks to our years of extensive experience in the server hardware industry. However, we can't guarantee 100%
fool proof security (actually, no one can guarantee you such a thing) since, as you might know, security bugs constantly
appear on all operating systems before solutions to them are discovered.
j) Billing
All customers have 14 days to pay their accounts after their accounts become due. Web access to the account will be suspended
if an account is not paid within those 14 days. It may be deleted after 30 days.
k) Email features
The email account features are not to be used to provide your visitors with some kind of "free email" offer. Doing so could
kill a server, as thousands of people using email at a time can crash the operating system due to the excessive load, PLUS,
their email messages will take a LOT of hard drive space. Email accounts are only for the internal use of a web site.
18) Procedures
We will proceed as necessary against any web sites violating these policies. Any obscene material of the pornographic,
racist or hate related type, will be deleted immediately and you may be charged a "cleanup" fee with NO advanced notice. You will
be given an immediate warning if a copyright holder of some file you are distributing contacts us for removal and submits
evidence. Warnings must be replied to within 48 hours. If not, termination of account may follow. Any account that is terminated
will not be refunded. If you signed up for a domain, our expense for the domain may be charged to you.
19) Domain renewal policy
We will take care of your domain's renewal fees, as long as: You still have a web hosting account with us when the domain's
renewal date comes. The domain was registered or transferred to us. You do not leave us and then return before
the domain's renewal time comes. You have had an active web hosting account with us for at least a month, even if the
domain was not registered through us. You agree to transfer your domain from your registrar (Network Solutions,
Register.com, etc) over to the registrar we use, if you did not register that domain through us. If the domain is
currently with another registrar, you must warn us when the domain is coming up for renewal.
20) Domain registration policy
You may register any domain you want, as long as the domain is not of a trademark owned by someone else (i.e.: you
could not register a domain like IBM.com even if it was available), however, the ability to successfully register the
domain does not make you immune from objection to the use or registration of the domain. Read the Uniform Domain Name
Dispute Resolution Policy for more information.
21) Our rights
We have the right to deny business to a customer for reasons including but not limited to: Being obsessively rude to a member of our staff.
Attempting to re-open an account after the account has been previously canceled; creating problems on a server; having billing
problems; demanding or expecting more than what our service provides.
22) We reserve the right to modify these policies at any time. All clients will be notified of such changes.
23) Hardware, Equipment, & Software
The customer is responsible for and must provide all telephone, computer, hardware and software equipment and services
necessary to access our service. We make no representations, warranties or assurances that the Customer's equipment
will be compatible with our service.
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